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Web 2.0 - Are Records Managers on Board?

By: Kylee Williamson

13 May 2010

Web 2.0 - Are Records Managers on Board?

More than just the latest technology buzzword, Web 2.0 is a ‘transformative force that’s propelling companies across all industries towards a new way of doing business’. Because good record keeping is an essential enabler of efficient and accountable democratic governance, like every other sphere, records managers must also evolve if they are to have a role to play in this new world.

Records Managers have eagerly adopted Web 2.0  in order to share information. After searching high and low I have discovered many blogs,tweets, RSS Feeds, Facebook Pages and Ning Networks used by information professionals. Here is a list of a few of my favourites:

But, as any good Records Manager knows, information comes in many forms, not just text. The Public Records Office of Victoria have a variety of podcasts which are informative but my favourites are those produced by Digital Preservation Europe with their comical take on preservation and digitisation! So I think it is safe to say that records managers and information professionals are jumping onboard the Web 2.0 force.

The challenge however, lies in managing the information for their organisations – who are also on board.

As a result of Web 2.0 applications, what constitutes a record has become confusing. Records developed from Web 2.0 applications which contribute to transactions of business or evidence, are essential to building an organisation’s memory. And as Musser and O’Reilly (2006) have declared – this is the new way of doing business! Therefore these ‘records’ generated in Web 2.0 applications must be tracked, captured and maintained like any other record. The challenge for records managers is to collaborate with members of the organisation to determine whether the uses of Web 2.0 applications are linked to a business purpose, and to develop and implement policies that cater for the fast and effortless creation of records. All the while, ensuring that they fulfil the international standard of being authentic, inviolate, complete and accessible (ISO 15489, 2001).

I am yet to see an information management policy on the use of Web 2.0 applications. Anyone out there able to show me otherwise??